Ready to Power a Greener Future? Join Clenergy!
At Clenergy, we lead innovation in the renewable energy industry with over 17 years of excellence in Australia. As market leaders with a global presence and multi-awarded as Australia’s Top Mounting Manufacturers for 2023 and 2024, we shape the future of sustainable energy solutions.
Why Clenergy?
- Innovative Spirit: We push the boundaries in solar racking, cable tray systems, portable power, and energy storage systems (ESS).
- Collaborative Team: Our diverse, multicultural team fosters creativity and tackles challenges with agility and insight.
- Customer-Centric: We deliver tailored solutions that exceed client expectations, fostering long-lasting partnerships.
Grow with Us
We’re rapidly expanding our influence in the solar energy landscape. Our innovative approach and market insight make us a formidable force in shaping sustainable energy. Join our mission and help us power a greener world.
Join Our Team
At Clenergy, you’ll be part of a team that values innovation, collaboration, and customer focus. Are you ready to make a difference? Apply now and drive the future of solar energy solutions with us!
General Description
Clenergy is seeking a motivated and solution driven individual to act as a point of contact with existing customers, retain relationships focused on client satisfaction, operation efficiencies and business growth.
Ultimately, you will contribute to retaining profitable, long-term relationships with our clients to reach our business objectives. Position is work from home basis.
Job Title: Product Engineer – AI & Digital Solutions
Reports to: AU Technical Director
Location: Melbourne，VIC， Australia
Core Skills & Competencies:
- AI Integration & Digital Transformation Awareness
- Advanced Excel for data analysis, project coordination, planning, and reporting
- Logical problem-solving & critical thinking
- Strong capability to deliver product support & engineering principles
Key Responsibilities:
Technical Support
- Provide post-sales technical support and improve support tools for better information access.
- Track and document all activities using iCare and internal portals.
- Respond to product-related inquiries via support platforms (email, phones, portal)
- Review, revise, and update technical documentation such as certifications, installation guides, and datasheets.
AI & Digital Transformation Implementation:
- Spearhead AI-driven initiatives to optimize tech support and improve efficiency.
- Implement AI-based automation for common inquiries through chatbot integration.
- Collect and structure Q&A data from technical emails, calls, and internal/external sources to enhance AI learning.
- Conduct quality assurance testing for AI chat support, identifying issues, gathering feedback, and refining performance.
- Collaborate with relevant teams to streamline AI-enhanced support processes.
Digital Asset & Process Management:
- Gather internal and external feedback for digital tools and coordinate improvements with relevant teams.
- Stress test digital assets, tools and IT platform features and provide feedback for enhancements.
- Organize and streamline digital assets in the DMS, create AI integrated library, implement machine learning and information sourcing
Requirements
- Masters or Bachelor’s degree in Engineering.
- Min 2 years in the solar or related industry, with experience in AI integration or digital transformation preferred
- Experienced with PV Mounting Solutions in Australia
- Highly motivated with a strong knack of identifying improvements & opportunities
- High degree of professionalism
- Good time-management skills with a problem-solving attitude
If this describes you and you want to work for a company that delivers quality products, innovation and exemplary service to its partners, then please apply now at Ivanross Gomez at [email protected] OR Sisy Liang at [email protected]
