Clenergy does not provide a repair service for out of warranty units.
a. To have your system inspected, please engage a solar accredited electrician. To find a solar accredited electrician, please go to

https://www.solaraccreditation.com.au/consumers/find-an-installer.html

b. To have your inverter repaired or replaced, please contact any of these companies (present everywhere in Australia):

i.Inverter Service
https://www.inverterservice.com.au/ 
02 9748 7036
ii. Solargain
https://www.solargain.com.au/
1300 739 355

Your inverter comes with a 5-year warranty from the date it was installed with the whole system. Most inverters we provided in Australia are now out of warranty.

To get assistance for repairs or a replacement, please contact the company you bought the system from. For additional support you can contact Inverter Service or Solargain on the numbers listed above.

To be eligible for a claim, your whole solar system must have been installed less than 5 years ago and you must have a proof of purchase. Please contact Clenergy if you need to make a claim.

a. Turn off the “SOLAR SUPPLY MAIN SWITCH” located in the switchboard, or the “AC ISOLATOR” if installed next to the inverter.

b. Turn off the “DC PV ARRAY ISOLATOR” located next to the inverter.

c. Wait for one minute. The system is now shut down.

d. Switch on the DC, then switch on the AC.

e. Wait for one minute.

f. The inverter should be showing a blue light and “working mode” on the display screen.

Please email service@clenergy.com.au or call us on 03 9239 8088 option 4.

SPH-installation-and-operation-manual.pdf

5-year-limited-warranty-conditions.pdf

Our hours of operation haven’t changed. We are here to support you during standard business hours.

Monday – Friday | 9:00 AM – 5:00 PM (Xiamen, China Time)

Clenergy stocks our genuine parts in warehouses across the globe within our primary locations:
Australia, Japan, China, Philippines, Thailand, United Kingdom and many more.

Please login or register to our support ‘lodge a case’ section above and a Clenergy representative will be in touch shortly

Details on all Clenergy products & accessories are available on our website. Or you can contact us and we will send the information to you.

Clenergy’s standard warranty on all our products and accessories is ten years.