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    What are the advantages of the octagonal tube?
    a) Enhancement of torsional resistance performance; b) Optimization of aerodynamic performance; c) Improvement of section efficiency; d) More reliable connection of nodes.
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    Can you tell me how the ezTracker key features compete with the other solutions right now? How can we fight them?
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    Why is the power generation of the inverter low?
    Please check the following items: 1. If the poor sunlight weather 2. If there is dust or shadows on panels 3. If the panels lose efficiency in extreme heat 4. If the loose, burned, or damaged wiring occurs
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    How can I set up the Wi-Fi configuration?
    Please watch the “Wi-Fi Configuration Video” for the instructions.
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    Why are the red LED indicator lights on?
    Please check the alters which display on the Clenergise APP and reference the user manual to resolve the issue. Please contact Clenergy local after-sales service center if the problem persists.
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    Why is there a large power fluctuation during battery charge/discharge?
    Please check the following items: 1. Check if there is a fluctuation on PV generation on Clenergise APP 2. Check if there is a large fluctuation on household’s load usage Please contact Clenergy local after-sales service center if everything is normal but the issue persists.
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    How to install the Smart Series CGS battery system?
    Please see the “Quick installation Guide” with the CGS series battery box Please watch the “CGS Stackable Battery Installation Guide” video for instructions.
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    If any parts or accessories are found missing
    Please check the “Package Accessory List” to check the specific missing parts and contact Clenergy after-sales team for technical support.
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    How to download the Clenergise APP?
    There are 2 ways to download the Clenergise APP: 1. Scan the QR code on the first page of “Quick Installation Guide” 2. Search “Clenergise” in Google Play or IOS Store
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    Clenergy charge card is not usable
    Please reset the charge card following steps in user manual. If the issue still persists after reset, please contact Clenergy after sales team for technical support.
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