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    Charger yellow or red LED lights or flashes.
    Red LED lights represents a faulty needs attention that should stop operating or critical fault that prevents charging. Yellow light indicates a system warning or non-critical fault. Charging may be interrupted or may not start. Please refer to user manual for detail information or contact the local installer or Clenergy after sales team for technical support.
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    If any parts or accessories are found missing
    Please check the Package Accessory List to check the specific missing parts and contact Clenergy after-sales team for technical support.
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    What is the EPS Mode?
    EPS Mode stands for Emergency Power Supply mode. It allows the inverter to power home’s critical loads seamlessly during a grid outage, functioning as an independent backup power source.
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    Can I customize the battery charge/discharge times?
    Absolutely, you can set custom schedules for battery charging and discharging based on your preference via ToU (time of use) setting.
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    The LED indicators of the inverter are showing an abnormal status for a long time (e.g., Solid Red light).
    Please contact the local installer or Clenergy after-sales team for technical support.
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    Can the Smart Series CGS battery be installed outdoors?
    Yes, the Smart Series CGS battery features an IP66 protection rating, ensuring reliable performance in diverse and harsh outdoor environments.
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    How many battery packs can a hybrid inverter (TNK PV5/6 & CGH series) support?
    One single hybrid inverter can support up to 8 battery packs in parallel, with a maximum total capacity of 40 kWh.
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    Can I monitor my energy storage system remotely in real-time?
    Yes, the Clenergise app enables remote monitoring and control of your inverter, manage its performance conveniently from anywhere.
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    How can I reset a forgotten password?
    Please click "Forgot your password" on the app's homepage and enter your email to receive a verification code for resetting your password.
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    The charger power suddenly drops and could not recover.
    Please contact the local installer or Clenergy after-sales team for technical support.
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